You’ll find all of our policies detailed below.
Please call 01962 73 73 73 or e-mail if you have any questions.

Privacy Policy and Cookie Policy for Website

21 March 2018

1. Introduction

This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email

2. Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:

  • Our site address is
  • Our company name is Grange Park Opera
  • Our registered address is Sutton Manor Farm, Bishop’s Sutton, Alresford, SO24 0AA
  • Our Data Protection Officer is Wasfi Kani and she can be contacted at

3. What we may collect

We may collect and process the following data about you:

  • Information you put into forms or surveys on our site at any time
  • A record of any correspondence between us
  • Details of transactions you carry out through our site
  • Details of your visits to our site and the resources you use
  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject;
  • processing is necessary to protect the vital interests of you or of another natural person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

4. Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.

The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

All cookies used on our site are set by us.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management

  • creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
  • recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
  • recognising if a visitor to the site is registered with us in any way;
  • we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.


  • customising elements of the promotional layout and/or content of the pages of the site.

Performance and measurement

  • collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

5. How we use what we collect

We use information about you to:

  • Present site content effectively to you.
  • Provide information, products and services that you request, or (with your consent) which we think may interest you.
  • Carry out our contracts with you.
  • Allow you to use our interactive services if you want to.
  • Tell you our charges.
  • Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.

If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

If you are a new customer, you will only be contacted if you agree to it.

If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.

Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by emailing, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible service to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.

6. Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

7. Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to the potential buyer.
  • We can disclose it to other businesses in our group.
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
  • We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. We will pseudonymise this information where possible.

These are the third parties that have access to your information:

  • WordFly – for e-mail delivery
  • Payment Express – for payment processing
  • Bottomline – for Direct Debit verification
  • Experian QAS – for address verification and data cleansing
  • Facebook, Google and Bliss Media – for third party advertising

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8. Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by emailing

Under the GDPR, you have the right to:

  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • to object to processing of your personal data; and
  • complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please email

9. Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

11. Automated Decision-Making and Profiling

11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

11.2 The right described in section 11.1 does not apply in the following circumstances:

  • the decision is necessary for the entry into, or performance of, a contract between the you and us;
  • the decision is authorised by law; or
  • you have given you explicit consent.

11.3 Where we use your personal data for profiling purposes, the following shall apply:

  • Clear information explaining the profiling will be provided, including its significance and the likely consequences;
  • Appropriate mathematical or statistical procedures will be used;
  • Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
  • All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

12. Dispute Resolution

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

12.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

12.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

12.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.

Terms and Conditions of Supply

Conditions of Sale

  1. If you are unable to use your tickets and we are unable to sell them, we will allow a member of staff to use them. This avoids gaps in the theatre.
  2. Tickets may only be used by the purchaser and may not be sold on
  3. Grange Park Opera is a charity. To make your ticket money work to our best advantage we have split the ticket prices into two parts: one part is a donation and the remainder is liable for VAT. The donation element at The Theatre in the Woods is £40–£80. By doing this there is no additional cost to ticket buyers and more of your ticket money can go towards the operas. Gift Aid regulations mean we can also claim a further amount per ticket from HMRC. This practice is used by many charities. Without the donation element, we are unable to cover the festival costs. We are legally bound, however, to point out that the donation element is optional.
  4. Latecomers will not be admitted to the auditorium and there will be no re-admission, unless there is a suitable pause.
  5. The Management reserves the right to refuse admission to any ticket holder in reasonable circumstances including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour, taking health and safety, environmental and security concerns into account. The ticket holder will have no right to a refund, less a reasonable administration charge, unless the Management can resell their ticket. The Management reserves the right to change or cancel the advertised programme and artists due to unforeseen or unavoidable circumstances outside their reasonable control. All ticket holders will be notified in advance of any changes, if practicably possible. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.

Tickets returned for Resale or Exchange

  1. Please contact the Box Office prior to returning tickets.
  2. Tickets will be accepted for resale at the management’s discretion. Resale will only be accepted if there is a demand.
  3. VERY IMPORTANT: Please be aware there is an implied risk that tickets may not be resold. The seller must contact the Box Office to check the status of the tickets prior to the performance.
  4. There is a £5 charge/ticket. You will be sent a cheque against resold tickets at the end of the festival.

At the performance

Latecomers will only be admitted at a suitable pause. The Front of House representative on duty will advise you. Photography is strictly prohibited. Mobile phones must be switched off.

Complaints Policy

We endeavour at all times to provide the best possible experience and highest standards.

We recognise, however, that despite our best endeavours there may be times when we fall short of your expectations.

If you feel that you haven’t received the service you expected, we want to hear about it. Your feedback helps us to improve the ways in which we work and how we communicate with you and helps to ensure that the matter won’t happen again.

Should you have a complaint please follow the steps outlined below.

We will always treat your complaint seriously, with respect and in confidence.

Complaints Procedure

If you are attending a performance and you are unhappy about any aspect of our service please bring this to the attention of one of our Front of House staff. They will try to resolve your concerns immediately. If you are unhappy at the way you have been treated by one of our staff please speak with the Site Manager.

If you cannot or do not wish to make a complaint in person you have the option of emailing, writing or telephoning us within 12 weeks of the incident, activity or communication.

You may send us your complaint by email to or by telephoning 01962 737373.

Alternatively by letter:

Audience relations manager
Grange Park Opera
Sutton Manor Farm
Bishops Sutton
SO24 0AA

To help us deal effectively and quickly with your complaint:

  • Contact us as soon as possible giving clear details so that we can endeavour to resolve the issue.
  • Specify clearly what aspect of our activity you wish to make the complaint about.
  • Outline the nature of your complaint as precisely as possible. Please include details such as the place and time the incident or activity occurred or the title of a communication.
  • Include your name and contact details.

To help resolve your complaint we will ensure that:

  • Your complaint will be dealt with in a professional and confidential manner.
  • Your complaint will be assigned quickly to the most appropriate person to deal with the complaint. That person will investigate the matter fully and communicate regularly with you until the issue has been resolved to the best of our ability.
  • You are notified of how and when we will respond.
  • We will acknowledge any complaints within 3 working days of receipt. You will receive a full response to your complaint within 14 working days.
  • We will ensure that monitoring, evaluation and review takes place.
  • We will keep a record of the nature of the complaint, noting the date received and the date of our response, the name of the person dealing with the complaint, all actions or recommendations arising from the complaint and any lessons learnt.


Child Protection and Safeguarding Policy 2019

July  2019

Child Protection Policy Statement

Grange Park Opera & Pimlico Opera (hereafter referred to as GPO/PO) believes that it is always unacceptable for a child or young person to experience abuse of any kind and recognises its responsibility to safeguard the welfare of all children and young people, by a commitment to practice which protects them.

We recognise that:

  • the welfare of the child/young person is paramount
  • all children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse
  • working in partnership with children, young people, their charity s and carers/agencies is essential in promoting young people’s welfare.

The purpose of the policy:

  • To provide protection for the children and young people who receive

GPO/PO services.

  • To provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a child or young person may be experiencing, or be at risk of, harm.

This policy applies to all staff, including senior managers and the board of trustees, paid staff, volunteers and sessional workers, agency staff, students or anyone working on behalf of GPO/PO

We will seek to safeguard children and young people by:

  • valuing them, listening to and respecting them
  • recruiting staff and volunteers safely, ensuring all necessary checks are made
  • sharing information about child protection and good practice with children, parents, staff and volunteers
  • sharing information about concerns with agencies who need to know, and involving parents and children appropriately
  • providing effective management for staff and volunteers through supervision, support and training.

We are also committed to reviewing our policy and good practice annually.

GPO/PO recognises our moral and statutory responsibility to safeguard and promote the welfare of all children. We endeavour to provide a safe and welcoming environment where children are respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children receive effective support, protection and justice. Child protection forms part of the safeguarding responsibilities.

Key Personnel

The Designated Safeguarding Lead (DSL) is: Helen Sennett

Contact details: email: Tel: 01962 737361

Annabel Larard Tel: 01962 737371


Safeguarding and promoting the welfare of children is defined as:

  • protecting children from maltreatment;
  • preventing impairment of children’s health or development;
  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care; and
  • taking action to enable all children to have the best

Child Protection is a part of safeguarding and promoting welfare. It refers to the activity that is undertaken to protect specific children who are suffering, or are likely to suffer, significant harm.

GPO/PO refers to Grange Park Opera and or Pimlico Opera.

Staff refers to all those working for or on behalf of GPO/PO, full or part time, temporary or permanent, in either a paid or voluntary capacity.

Child includes everyone under the age of 18.

Parents refers to birth parents and other adults who are in a parenting role, for example step- parents, foster carers and adoptive parents.


This policy has been developed in accordance with the principles established by the Children Acts 1989 and 2004; the Education Act 2002, and in line with government publications: Working Together to Safeguard Children 2015, Revised Safeguarding Statutory Guidance 2 Framework for the Assessment of Children in Need and their Families 2000, What to do if You are Worried a Child is Being Abused 2015. The guidance also reflects, both Keeping Children Safe in Education 2016, Surrey Safeguarding Children Board SSCB Child Protection Procedures and Children in Entertainment 2015 Surrey CC.

GPO/PO take seriously their responsibility  to safeguard and promote the welfare of children; and to work together with charity s to ensure adequate arrangements within our charity to identify, assess, and support those children who are suffering harm.

This policy applies to all members of staff, volunteers, governors and directors in the charity.

1.  Policy Principles

  • The welfare of the child is paramount
  • All children regardless of age, gender, culture, language, race, ability, sexual identity or religion have equal rights to protection, safeguarding and
  • We recognise that all adults, including temporary staff, volunteers, governors and directors, have a full and active part to play in protecting our children from harm and have an equal responsibility to act on any suspicion or disclosure that may suggest a child is at risk of harm;
  • All staff believe that GPO/PO should provide a caring, positive, safe and stimulating environment that promotes the social, physical and moral development of the individual child.
  • Children and staff involved in child protection issues will receive appropriate

2.   Policy Aims

  • To demonstrate the charities commitment with regard to safeguarding and child protection to children, parents and other
  • To support the child’s development in ways that will foster security, confidence and
  • To provide an environment in which children and young people feel safe, secure, valued and respected, and feel confident to, and know how to approach adults if they are in difficulties, believing they will be effectively listened
  • To raise the awareness of all teaching and non-teaching staff of the need to safeguard children and of their responsibilities in identifying and reporting possible cases of
  • To provide a systematic means of monitoring children known or thought to be at risk of harm, and ensure we, the charity , contribute to assessments of need and support packages for those
  • To emphasise the need for good levels of communication between all members of
  • To develop a structured procedure which will be followed by all members of the charity in cases of suspected abuse
  • To ensure that all staff working within our charity who have substantial access to children have been checked as to their suitability, including verification of their identity, qualifications, and a satisfactory DBS check (according to guidance)3, and a single central record is kept for

3.    Values

  • Supporting Children
    • We recognise that a child who is abused or witnesses violence may feel helpless and humiliated, may blame themselves, and find it difficult to develop and maintain a sense of self-worth.
    • We accept that research shows that the behaviour of a child in these circumstances may range from that which is perceived to be normal to aggressive or withdrawn
  • Our charity will support all children by:
    • Encouraging self-esteem and self-assertiveness, through music and acting as well as our relationships, whilst not condoning aggression or
    • Promoting a caring, safe and positive environment within the classes and/or rehearsals.
    • Liaising and working together with teachers and schools involved in the safeguarding of
    • Notifying teachers as soon as there is a significant

4.    Prevention / Protection

  • We recognise that the charity plays a significant part in the prevention of harm to our children by providing children with good lines of communication with trusted adults, supportive friends and an ethos of
  • The charity will therefore:
    • Work to establish and maintain an ethos where children feel secure, are encouraged to talk and are always listened
    • Ensure that all children know there is an adult in the charity whom they can approach if they are worried or in

5.   Safety

  • We will ensure that;
    • All staff receive information about the charities safeguarding arrangements, staff handbook, child protection and safeguarding policy and the role and names of the Designated Safeguarding Leads
    • All staff, volunteers & directors maintain their understanding of the signs and indicators of abuse;
    • Our policy will seek to ensure the suitability of adults working with children on charity sites at any time;
    • Activities organised for children are aware of the charities Child Protection Policy, guidelines and procedures;

6.    Roles and Responsibilities

  • All members of the charity understand and fulfil their responsibilities, namely to ensure that;
    • There is a Child Protection and Safeguarding policy together with a staff handbook.
    • Ensures that all staff including temporary staff and volunteers who will be around children are provided with the charities child protection policy.
    • The charity operates a safe recruitment procedure that includes statutory checks (DBS) on staff suitability to work with children and a member of the senior team is appointed as the Designated Safeguarding Lead.
    • Enhanced DBS checks (without barred list checks, unless the governor/director is also a volunteer at the charity) are in place for all PO tutors.
    • Any weaknesses in Child Protection are remedied immediately;
  • The Charity will ensure that;
    • The Child Protection and Safeguarding Policy and procedures are implemented and followed by all staff;
    • Where there is a safeguarding concern that the child’s wishes and feelings are taken into account when determining what action to take and what services to provide;
    • Systems are in place for children to express their views and give feedback which operate with the best interest of the child at heart;
    • All staff feel able to raise concerns about poor or unsafe practice and that such concerns are handled sensitively and in accordance with the whistle-blowing procedures;
    • Anyone who has harmed or may pose a risk to a child s referred to the Disclosure and Barring Service
    • Understand that it is everyone’s responsibility to safeguard and promote the welfare of children and that they have a role to play in identifying concerns, sharing information and taking prompt action;
    • Consider, at all times, what is in the best interests of the child;
    • Know how to respond to a pupil who discloses abuse
    • Will refer any safeguarding or child protection concerns to the school teacher, Head teacher or DSL.
    • Will provide a safe environment in which children can learn;

7.    Children in Entertainment

8.    Confidentiality

  • All staff must be aware that they have a professional responsibility to share information in order to safeguard children and that the Data Protection Act 1998 is not a barrier to sharing information where the failure to do so would place a child at risk of
  • All staff must be aware that they cannot promise a child to keep secrets which might compromise the child’s safety or
  • However, we also recognise that all matters relating to child protection are personal to children and Therefore, in this respect they are confidential and the Head teacher or DSLs will only disclose information about a child to other members of staff on a need to know basis.

9.    Child Protection Procedures

  • Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm or by failing to act to prevent harm. Children may be abused in the family or in an institutional or community setting by those known to them or, more rarely, by others (e.g. via the internet). They may be abused by an adult or adults or by another child or children.
  • Any child in any family could become a victim of abuse. Staff should always maintain an attitude of “It could happen here”.
  • Staff should be aware that behaviours linked to drug taking, alcohol abuse, truanting and sexting put children in danger and that safeguarding issues can manifest themselves via peer on peer abuse.
  • We also recognise that abuse, neglect and safeguarding issues are complex and are rarely standalone events that can be covered by one definition or label. Staff should be aware that in most cases multiple issues will overlap one another.
  • If a pupil discloses to a member of staff:
  • We recognise that it takes a lot of courage for a child to disclose they are being abused. They may feel ashamed, guilty or scared. Their abuser may have threatened that something will happen if they tell, they may have lost all trust in adults or believe that what has happened is their fault. Sometimes they may not be aware that what is happening is abuse.
  • A child who makes a disclosure may have to tell their story or a number of subsequent occasions to the police and or social workers. Therefore it is vital that their first experience of talking to a trusted adult is a positive one.
  • During their conversation with the pupil staff will:
  • Listen to what the child has to stay and allow them to speak freely.
  • Remain calm and not overact or act shocked or disgusted – the pupil may stop talking if they feel they are upsetting the listener.
  • Reassure the child that is it not their fault and that they have done the right thing in telling someone.
  • Not be afraid of silences – staff must remember how difficult it is for the pupil and allow them time to talk.
  • Take what the child is disclosing seriously.
  • Ask open questions and avoid asking leading questions.
  • Avoid jumping to conclusions, speculation or make accusations.
  • Not offer any physical touch as it may be anything but comforting to a child who is being abused.
  • Avoid admonishing the child for not disclosing sooner. Saying things such as “I do wish you had told me about it when it started” may be the staff member’s way of being supported but may be interpreted by the child to mean they have done something wrong.
  • Tell the child what will happen.
  • If a pupil talks to any member of staff about any risks to their safety or wellbeing the staff member will let the child know that they will have to pass the information on – staff are not allowed to keep secrets.
  • The member of staff should write up their conversation as soon as possible in the child’s own words. Staff should make this a matter of priority. The record should be signed and dated, the member of staff’s name should be printed and it should also detail where the disclosure was made and who else was present. The record should be handed to the DSL.
  • The Charity will normally seek to discuss any concerns about a pupil with their school teacher. The school will then follow the necessary procedure in their safeguarding policy.
  • Supporting Staff
  • We recognise that staff working in the charity who have become involved with a child who has suffered harm, or appears to be likely to suffer harm may find the situation stressful and upsetting.
  • We will support such staff  by providing an opportunity to talk through their anxieties with the DSLs and to seek further support as appropriate.

10.  Children who are particularly vulnerable

  • GPO/PO recognises that some children are more vulnerable to abuse and neglect and that additional barriers exist when recognising abuse for some
  • We understand that this increase in risk is due more to societal attitudes and assumptions or child protection procedures which fail to acknowledge children’s diverse circumstances, rather than the individual child’s personality, impairment or
  • In some cases possible indicators of abuse such as a child’s mood, behaviour or injury might be assumed to relate to the child’s impairment or disability rather than giving a cause for Or a focus may be on the child’s disability, special educational needs or situation without consideration of the full picture. In other cases, such as bullying, the child may be disproportionately impacted by the behaviour without outwardly showing any signs that they are experiencing it
  • Some children may also find it harder to disclose abuse due to communication barriers, lack of access to a trusted adult or not being aware that what they are experiencing is abuse.
  • Affected by parental substance misuse, domestic abuse or mental health needs.
  • Asylum seekers
  • Living away from home
  • Vulnerable to being bullied or engaged in bullying
  • Already viewed as a “problem”
  • Living in temporary accommodation
  • Living transient lifestyles
  • Living in chaotic and un-supportive home situations
  • Vulnerable to discrimination on the grounds of race, ethnicity, religion, disability or sexuality.
  • At risk of sexual exploitation
  • Do not have English as a first language
  • At risk of female genital mutilation
  • At risk of forced marriage
  • At risk of being drawn into extremism.

11.  Child Sexual Exploitation (CSE)

  • Any concerns that a child is being or is at risk of being sexually exploited should be passed without delay to the schools teacher.
  • GPO/PO is aware that a child often is not able to recognise the coercive nature of the abuse and does not see themselves as a victim. As a consequence the child may resent what they perceive as interference by However, staff must act on their concerns as they would for any other type of abuse.
  • Where there is a risk to life or likelihood of serious immediate harm the teacher should report the case immediately to the police, including dialling 999 if necessary.
  • There are no circumstances in which a teacher or other member of staff should examine a girl.

12.  Online Safety

  • Our children increasingly use electronic equipment on a daily basis to access the internet and share content and images via social media sites such as facebook, twitter, instagram, snapchat and ovoo.
  • Unfortunately, some adults and other children use these technologies to harm children. The harm might range from sending hurtful or abusive texts or emails, to grooming and enticing children to engage in sexual behaviour such as webcam photography or face-to- face meetings. Children may also be distressed or harmed by accessing inappropriate material such as pornographic websites or those which promote extremist behaviour, criminal activity, suicide or eating disorders.

13.  Allegations against staff

  • All charity staff should take care not to place themselves in a vulnerable position with a child. It is always advisable for interviews or work with individual children or parents to be conducted in view of other adults.
  • We understand that a pupil may make an allegation against a member of staff or staff may have concerns about another staff member.
  • If such an allegation is made, or information is received which suggests that a person may be unsuitable to work with children, the member of staff receiving the allegation or aware of the information, will immediately inform the Head teacher.
  • The Head teacher on all such occasions will discuss the content of the allegation with the Charities Designated Officer (LADO) at the earliest opportunity and before taking any further action.
  • Suspension of the member of staff, against whom an allegation has been made, needs careful consideration, and the Head teacher will seek the advice of the LADO and an HR Consultant in making this decision.

14.  Whistle-blowing

  • We recognise that children cannot be expected to raise concerns in an environment where staff fail to do so.
  • All staff should be aware of their duty to raise concerns, where they exist, about the management of child protection, which may include the attitude or actions of colleagues, poor or unsafe practice and potential failures in the charities safeguarding arrangements. If it becomes necessary to consult outside the charity, they should speak in the first instance, to the LADO following the Whistleblowing Policy.
  • The NSPCC whistleblowing helpline is available for staff who do not feel able to raise concerns regarding child protection failures internally. Staff can call: 0800 028 0285 line is available from 8:00 AM to 8:00 PM, Monday to Friday and Email:

15.  Physical Intervention

  • We acknowledge that staff must only ever use physical intervention as a last resort, when a child is endangering him/herself or others, and that at all times it must be the minimal force necessary to prevent injury to another person.
  • Such events should be recorded and signed by a witness.
  • Staff who are likely to need to use physical intervention will be appropriately trained in the Positive Options technique.
  • We understand that physical intervention of a nature which causes injury or distress to a child may be considered under child protection or disciplinary
  • We recognise that touch is appropriate in the context or working with children, and all staff have been given “Safe Practice” guidance to ensure they are clear about their professional boundary.

Appendix 1

Recognising signs of child abuse

Categories of Abuse:

  • Physical Abuse
  • Emotional Abuse (including Domestic Abuse)
  • Sexual Abuse (including child sexual exploitation)
  • Neglect

Signs of Abuse in Children

The following non-specific signs may indicate something is wrong:

  • Significant change in behaviour
  • Extreme anger or sadness
  • Aggressive and attention-seeking behaviour
  • Suspicious bruises with unsatisfactory explanations
  • Lack of self-esteem
  • Self-injury
  • Depression
  • Age inappropriate sexual behaviour
  • Child Sexual Exploitation.

Risk Indicators

The factors described in this section are frequently found in cases of child abuse. Their presence is not proof that abuse has occurred, but:

  • Must be regarded as indicators of the possibility of significant harm
  • Justifies the need for careful assessment and discussion with designated / named / lead person, manager, (or in the absence of all those individuals, an experienced colleague)
  • May require consultation with and / or referral to Children’s Services
  • The absence of such indicators does not mean that abuse or neglect has not occurred. In an abusive relationship the child may:
  • Appear frightened of the parent/s
  • Act in a way that is inappropriate to her/his age and development (though full account needs to be taken of different patterns of development and different ethnic groups)

The parent or carer may:

  • Persistently avoid child health promotion services and treatment of the child’s episodic illnesses
  • Have unrealistic expectations of the child
  • Frequently complain about/to the child and may fail to provide attention or praise (high criticism/low warmth environment)
  • Be absent or misusing substances
  • Persistently refuse to allow access on home visits
  • Be involved in domestic abuse

Staff should be aware of the potential risk to children when individuals, previously known or suspected to have abused children, move into the household.

Recognising Physical Abuse

The following are often regarded as indicators of concern:

  • An explanation which is inconsistent with an injury
  • Several different explanations provided for an injury
  • Unexplained delay in seeking treatment
  • The parents/carers are uninterested or undisturbed by an accident or injury
  • Parents are absent without good reason when their child is presented for treatment
  • Repeated presentation of minor injuries (which may represent a “cry for help” and if ignored could lead to a more serious injury)
  • Family use of different doctors and A&E departments
  • Reluctance to give information or mention previous injuries


Children can have accidental bruising, but the following must be considered as non-accidental unless there is evidence or an adequate explanation provided:

  • Any bruising to a pre-crawling or pre-walking baby
  • Bruising in or around the mouth, particularly in small babies which may indicate force feeding
  • Two simultaneous bruised eyes, without bruising to the forehead, (rarely accidental, though a single bruised eye can be accidental or abusive)
  • Repeated or multiple bruising on the head or on sites unlikely to be injured accidentally
  • Variation in colour possibly indicating injuries caused at different times
  • The outline of an object used e.g. belt marks, hand prints or a hair brush
  • Bruising or tears around, or behind, the earlobe/s indicating injury by pulling or twisting
  • Bruising around the face
  • Grasp marks on small children
  • Bruising on the arms, buttocks and thighs may be an indicator of sexual abuse

Bite Marks

Bite marks can leave clear impressions of the teeth. Human bite marks are oval or crescent shaped. Those over 3 cm in diameter are more likely to have been caused by an adult or older child.

A medical opinion should be sought where there is any doubt over the origin of the bite.

Burns and Scalds

It can be difficult to distinguish between accidental and non-accidental burns and scalds, and will always require experienced medical opinion. Any burn with a clear outline may be suspicious e.g.:

  • Circular burns from cigarettes (but may be friction burns if along the bony protuberance of the spine)
  • Linear burns from hot metal rods or electrical fire elements
  • Burns of uniform depth over a large area
  • Scalds that have a line indicating immersion or poured liquid (a child getting into hot water is his/her own accord will struggle to get out and cause splash marks)
  • Old scars indicating previous burns/scalds which did not have appropriate treatment or adequate explanation

Scalds to the buttocks of a small child, particularly in the absence of burns to the feet, are indicative of dipping into a hot liquid or bath.


Fractures may cause pain, swelling and discolouration over a bone or joint. Non-mobile children rarely sustain fractures.

There are grounds for concern if:

  • The history provided is vague, non-existent or inconsistent with the fracture type
  • There are associated old fractures
  • Medical attention is sought after a period of delay when the fracture has caused symptoms such as swelling, pain or loss of movement
  • There is an unexplained fracture in the first year of life


A large number of scars or scars of different sizes or ages, or on different parts of the body, may suggest abuse.

Recognising Emotional Abuse

Emotional abuse may be difficult to recognise, as the signs are usually behavioural rather than physical. The manifestations of emotional abuse might also indicate the presence of other kinds of abuse.

The indicators of emotional abuse are often also associated with other forms of abuse. The following may be indicators of emotional abuse:

  • Developmental delay
  • Abnormal attachment between a child and parent/carer e.g. anxious, indiscriminate or not attachment
  • Indiscriminate attachment or failure to attach
  • Aggressive behaviour towards others
  • Scape-goated within the family
  • Frozen watchfulness, particularly in pre-charity  children
  • Low self-esteem and lack of confidence
  • Withdrawn or seen as a “loner” – difficulty relating to others

Recognising Signs of Sexual Abuse

Boys and girls of all ages may be sexually abused and are frequently scared to say anything due to guilt and/or fear. This is particularly difficult for a child to talk about and full account should be taken of the cultural sensitivities of any individual child/family.

Recognition can be difficult, unless the child discloses and is believed. There may be no physical signs and indications are likely to be emotional/behavioural.

Some behavioural indicators associated with this form of abuse are:

  • Inappropriate sexualised conduct
  • Sexually explicit behaviour, play or conversation, inappropriate to the child’s age
  • Continual and inappropriate or excessive masturbation
  • Self-harm (including eating disorder), self-mutilation and suicide attempts
  • Involvement in prostitution or indiscriminate choice of sexual partners
  • An anxious unwillingness to remove clothes e.g. for sports events (but this may be related to cultural norms or physical difficulties)

Some physical indicators associated with this form of abuse are:

  • Pain or itching of genital area
  • Blood on underclothes
  • Pregnancy in a younger girl where the identity of the father is not disclosed
  • Physical symptoms such as injuries to the genital or anal area, bruising to buttocks, abdomen and thighs, sexually transmitted disease, presence of semen on vagina, anus, external genitalia or clothing

Recognising Neglect

Evidence of neglect is built up over a period of time and can cover different aspects of parenting. Indicators include

  • Failure by parents or carers to meet the basic essential needs e.g. adequate food, clothes, warmth, hygiene and medical care
  • A child seen to be listless, apathetic and irresponsive with no apparent medical cause
  • Failure of child to grow within normal expected pattern, with accompanying weight loss
  • Child thrives away from home environment
  • Child frequently absent from charity
  • Child left with adults who are intoxicated or violent
  • Child abandoned or left alone for excessive periods

Appendix 2

Sexual Abuse by Young People

The boundary between what is abusive and what is part of normal childhood or youthful experimentation can be blurred. The determination of whether behaviour is developmental, inappropriate or abusive will hinge around the related concepts of true consent, power imbalance and exploitation. This may include children and young people who exhibit a range of sexually problematic behaviour such as indecent exposure, obscene telephone calls, fetishism, bestiality and sexual abuse against adults, peers or children.

Developmental Sexual Activity encompasses those actions that are to be expected from children and young people as they move from infancy through to an adult understanding of their physical, emotional and behavioural relationships with each other. Such sexual activity is essentially information gathering and experience testing. It is characterised by mutuality and of the seeking of consent.

Inappropriate Sexual Behaviour can be inappropriate socially, in appropriate to development, or both. In considering whether behaviour fits into this category, it is important to consider what negative effects it has on any of the parties involved and what concerns it raises about a child or young person. It should be recognised that some actions may be motivated by information seeking, but still cause significant upset, confusion, worry, physical damage, etc. It may also be that the behaviour is “acting out” which may derive from other sexual situations to which the child or young person has been exposed. If an act appears to have been inappropriate, there may still be a need for some form of behaviour management or intervention. For some children, educative inputs may be enough to address the behaviour.

Abusive sexual activity included any behaviour involving coercion, threats, aggression together with secrecy, or where one participant relies on an unequal power base. In order to more fully determine the nature of the incident the following factors should be given consideration. The presence of exploitation in terms of:

  • Equality – consider differentials of physical, cognitive and emotional development, power and control and authority, passive and assertive tendencies
  • Consent – agreement including all the following:
  • Understanding that is proposed based on age, maturity, development level, functioning and experience
  • Knowledge of society’s standards for what is being proposed
  • Awareness of potential consequences and alternatives
  • Assumption that agreements or disagreements will be respected equally
  • Voluntary decision
  • Mental competence
  • Coercion – the young perpetrator who abuses may use techniques like bribing, manipulation and emotional threats of secondary gains and losses that is loss of love, friendship, etc. Some may use physical force, brutality or the threat of these regardless of victim resistance.

In evaluating sexual behaviour of children and young people, the above information should be used only as a guide. Further information and advice is available in the Surrey multi-agency protocol “Working with Sexually Active Young People” available at, by choosing Safeguarding Children – Protocols and Guidance for Professionals. Assessment, Consultation and Therapy (ACT) 01306 745310 can also assist professionals in identifying sexual behaviour of concern in children and adolescents.

Appendix 3

Domestic Abuse

How does it affect children?

Children can be traumatised by seeing and hearing violence and abuse. They may also be directly targeted by the abuser or take on a protective role and get caught in the middle. In the long term this can lead to mental health issues such as depression, self-harm and anxiety.

What are the signs to look out for?

Children affected by domestic abuse reflect their distress in a variety of ways. They may change their usual behaviour and become withdrawn, tired, start to wet the bed and have behavioural difficulties. They may not want to leave their house or may become reluctant to return. Others will excel, using their time in your care as a way to escape from their home life. None of these signs are exclusive to domestic abuse so when you are considering changes in behaviours and concerns about a child, think about whether domestic abuse may be a factor.

Appendix 4

Further advice on child protection is available from: