TERMS & CONDITIONS OF SUPPLY
CONDITIONS OF SALE
(i) If you are unable to use your tickets and we are unable to sell them, we will allow a member of staff to use them. This avoids gaps in the theatre.
(ii) Tickets may only be used by the purchaser and may not be sold on
(iii) Grange Park Opera is a charity. To make your ticket money work to our best advantage we have split the ticket prices into two parts: one part is a donation and the remainder is liable for VAT. The donation element at The Theatre in the Woods is £30–£80. By doing this there is no additional cost to ticket buyers and more of your ticket money can go towards the operas. Gift Aid regulations mean we can also claim a further amount per ticket from HMRC. This practice is used by many charities. Without the donation element, we are unable to cover the festival costs. We are legally bound, however, to point out that the donation element is optional.
(iv) Latecomers will not be admitted to the auditorium and there will be no re-admission, unless there is a suitable pause.
(v) The Management reserves the right to refuse admission to any ticket holder in reasonable circumstances including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour, taking health and safety, environmental and security concerns into account. The ticket holder will have no right to a refund, less a reasonable administration charge, unless the Management can resell their ticket. The Management reserves the right to change or cancel the advertised programme and artists due to unforeseen or unavoidable circumstances outside their reasonable control. All ticket holders will be notified in advance of any changes, if practicably possible. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.
TICKETS RETURNED FOR RESALE OR EXCHANGE
(i) Please contact the Box Office prior to returning tickets.
(ii) Tickets will be accepted for resale at the management’s discretion. Resale will only be accepted if there is a demand.
(iii) VERY IMPORTANT: Please be aware there is an implied risk that tickets may not be resold. The seller must contact the Box Office to check the status of the tickets prior to the performance.
(iv) There is a £5 charge/ticket. You will be sent a cheque against resold tickets at the end of the festival.
AT THE PERFORMANCE
Latecomers will only be admitted at a suitable pause. The Front of House representative on duty will advise you.
Photography is strictly prohibited. Mobile phones must be switched off.